Business Plan

Our Vision, Mission and Values

A new business plan to replace the document published in early 2005 is currently being developed.

The first part of the business planning process has been to work with our tenants, parent authority and stakeholders to agree the following Vision, Mission and Values.

Our Vision

To be a champion for the neighbourhoods in which our tenants live ensuring that they are sustainable, strong, safe, clean and well managed, receiving high quality local services and with a good standard of local amenities and facilities.

Our Mission

Our mission is to:

Become recognised locally, regionally and nationally as a top performing housing organisation – achieving a 3 star rating from the Audit Commission, helping our parent local authority achieve a high CPA rating, and being recognised as providing excellent, value for money services across the board.

Make the maximum possible contribution to meeting the housing needs and demands of local people through building new homes and remodelling estates.

Deliver a targeted and customer focused programme of environmental and sustainability investment across our estates.

Maintain Decent Homes and improve on that standard where possible, achieving the highest standards of energy efficiency for all the properties we manage.

Ensure that all our activities make the maximum possible contribution towards achieving the aims of the Local Strategic Partnership and the strategic plans of our parent local authority.

Our Values

In order to achieve our vision and mission we will be an organisation that:

Aligns all our efforts and resources to working constructively in partnership with our customers, parent authority, other partners and stakeholders to deliver our overall vision and mission.

Is open, inclusive and friendly – listening to, and taking account of customers, staff and stakeholders, using active and creative ways to involve them in developing what we do and the way we work.

Sets itself challenging but achievable targets - systematically measuring progress against these.

Is dynamic, progressive and innovative - open to new ideas, and always learning from best practice.

Is an employer of choice, recognising that the key to excellent performance is the people who work for us - ensuring that they are committed, passionate, and well rewarded, and have all the means at their disposal to deliver the best possible services to our customers.

Has the highest standard of integrity and probity setting an exemplary standard to our peers in the housing sector.

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Home About RBH Business Plan Annual Report Equality and Diversity Governance Annual General Meetings RBH Board Area Panels Organisational Structure Employment Directors Reports and Financial Statements * * *		Our Vision, Mission and Values A new business plan to replace the document published in early 2005 is currently being developed. The first part of the business planning process has been to work with our tenants, parent authority and stakeholders to agree the following Vision, Mission and Values. Our Vision To be a champion for the neighbourhoods in which our tenants live ensuring that they are sustainable, strong, safe, clean and well managed, receiving high quality local services and with a good standard of local amenities and facilities. Our Mission Our mission is to: Become recognised locally, regionally and nationally as a top performing housing organisation – achieving a 3 star rating from the Audit Commission, helping our parent local authority achieve a high CPA rating, and being recognised as providing excellent, value for money services across the board. Make the maximum possible contribution to meeting the housing needs and demands of local people through building new homes and remodelling estates. Deliver a targeted and customer focused programme of environmental and sustainability investment across our estates. Maintain Decent Homes and improve on that standard where possible, achieving the highest standards of energy efficiency for all the properties we manage. Ensure that all our activities make the maximum possible contribution towards achieving the aims of the Local Strategic Partnership and the strategic plans of our parent local authority. Our Values In order to achieve our vision and mission we will be an organisation that: Aligns all our efforts and resources to working constructively in partnership with our customers, parent authority, other partners and stakeholders to deliver our overall vision and mission. Is open, inclusive and friendly – listening to, and taking account of customers, staff and stakeholders, using active and creative ways to involve them in developing what we do and the way we work. Sets itself challenging but achievable targets - systematically measuring progress against these. Is dynamic, progressive and innovative - open to new ideas, and always learning from best practice. Is an employer of choice, recognising that the key to excellent performance is the people who work for us - ensuring that they are committed, passionate, and well rewarded, and have all the means at their disposal to deliver the best possible services to our customers. Has the highest standard of integrity and probity setting an exemplary standard to our peers in the housing sector.