| Skip Navigation | Text Size: A | A | A |
|
You Are Here: Call us: 0845 070 5170 |
|
*
* * |
Make A Complaint
We aim to deliver the best possible service to you. You can help us to make sure we provide the right services in the right way by letting us know when you are not happy with the service we provide. We welcome your suggestions on how we can improve either the quality of our services or the way we deliver them. Please tell us if something is wrong or is causing you problems so that we can take steps to put it right. The simplest way to sort out a problem is to discuss it with the staff concerned, either face to face or on the phone. Many problems can be quickly resolved in this way, without the need to go further. If you are not happy with the response then our complaints procedure will help us deal efficiently and effectively with your complaint. Complaints Procedure What will happen to your complaint What to do if you are not happy with our response The Local Government Ombudsman A complaint is where: • You want to question what we do or the way we do it. • You consider we have not done something that we should have. • Your needs are not being met due to the lack of a particular service. • You are not satisfied with the quality of the service you received. • You are unhappy with the way you have been treated. We will deal with your complaint: • Confidentially • Courteously • Fairly • As quickly as possible You can make a complaint by: • Writing to your local housing office or Rochdale Boroughwide Housing • Phoning your local housing office or our complaints line 0845 123 5628 . Calls are charged at local rate. • E-mailing rbh.policy@rbhousing.org.uk • Completing the on-line complaint form
What will happen to your complaint Within 15 working days you should receive either: • A written response telling you the outcome of the investigation and what we will do to sort out your complaint. or (only if we can not respond fully within 15 working days) • An acknowledgement letter telling you why there is a delay and when you can expect a full response. What to do if you are not happy with our response You can appeal and ask for the matter to be looked at by the Managing Director by contacting: The Complaints Coordinator, Rochdale Boroughwide Housing, (Policy and Performance), PO Box 69, The Old Post Office, The Esplanade Rochdale, OL16 1AE Tel: 0845 123 5628. Calls are charged at local rate. E-mail rbh.policy@rbhousing.org.uk
The Local Government Ombudsman Please remember, making a complaint will not affect your right to fair treatment and a good service from us. If you are not happy with the result of your complaint, or the way we have dealt with it, you can ask the Local Government Ombudsman to investigate. You should give us the opportunity to investigate and respond to your complaint before contacting the Ombudsman. All complaints to the Ombudsman must be made in writing to: The Commission for Local Administration in England Beverley House 17 Shipton Road York , YO3 6FT
|
|
|
Copyright © 2004 Rochdale Boroughwide Housing. All Rights Reserved. Rochdale Boroughwide Housing is a company owned and controlled by Rochdale Metropolitan Borough Council. Registered in England No. 4394435 |
How
to complain about our services