Repairs and Maintenance

We are committed to making sure your home is in a good state of repair and we aim to carry out regular maintenance to make sure the structure of the outside of you home is secure and weatherproof. We want you to enjoy living in your home but the responsibility is a joint one.

The information in this section lets you know your rights and responsibilities in relation to repairs, what level of service you can expect and how you can report repairs. It also shows how we will respond to your requests for repairs and how we prioritise them.

Reporting your repair

Check progress of your repair

Out of hours repairs

Appointments and missed appointments

Right to Repair

Your repair rights and responsibilities

Our repair responsibilities

Repair priorities

Standard and quality of repair work
Assessing customer satisfaction

Will you charge me for any repairs?

Gas servicing, gas fires and central heating

Gas safety

Frost precautions

Condensation and ventilation

Carbon Monoxide

Repairs - Our Service Standards