Repairs and maintenance - Right to Repair

The right to repair applies to certain small, urgent repairs. if we do not finish such a repair on time you can ask us to instruct a second contractor , who must complete the repairs within a second agreed period. If the second contractor fails to carry out the repair on time we will pay compensation.

You will be notified if yours is a 'right to repair' repair when you report it.

If you need more information please contact your local housing office.

Reporting your repair

Check progress of your repair

Out of hours repairs

Appointments and missed appointments

Your repair rights and responsibilities

Our repair responsibilities

Repair priorities

Standard and quality of repair work

Will you charge me for any repairs?

Gas servicing, gas fires and central heating

Gas safety

Frost precautions

Condensation and ventilation

Carbon Monoxide

Repairs - Our Service Standards